Frequently Asked Questions
Shipping & Orders
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How long will it take my order to ship?
We dispatch all orders within 2-5 business days, unless there is a delay such as a big collection launch or convention. Full details about delivery times can be seen here.
Sometimes, like when we launch a new product or open the store, we get a higher than usual volume of orders. We work as fast as we can to get the shipments out, and we appreciate your patience. If we are exhibiting at a convention shipping times may be delayed by a week.
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Do you accept international orders?
Yes, Devrose.Art has started to introduce international shipping! At this time we are only shipping to North America but if you are from another continent, message us and we can look into it! Please be advised that international shipping costs are considerably higher and unfortunately beyond our control.
Please make sure to check your countries VAT and import regulations for additional information.
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How are shipping prices determined?
We ship through the United States Postal Service (USPS). Shipping costs are averaged out between all the zones.
International shipping estimates can be exceptionally high, so if you are charged a higher rate than the actual cost, we will refund you the excess.
International shipments may incur customs charges from your home country, we are not responsible for the payment of these charges
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Will I be charged Sales Tax or VAT?
If you are located within the US, you may have to pay Sales Tax at the time of purchase, depending on which state you live in.
If you are located within the European Union, you may have to pay VAT at the time of importation, as determined by your local customs authority. By placing an order, you agree that you are responsible for these charges.
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My order is lost/tracking has not been updated. What do I do?
Tracking updates are not always updated in real time. Please keep checking your tracking status for 7 days and you should start to see updates.
If after 7 days you have not seen updates please send us an email at devrose.artist@gmail.com with the subject line "Order #____ Tracking"
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What is your return and exchange policy?
We accept returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be unused in its original condition. To initiate a return, please contact us through the “Contact” form on this website or devrose.artist@gmail.com with your order number and reason for return. Once your return is approved, you will be provided with instructions on how to return the item. Upon receipt of the item, we will issue a refund to the original method of payment within 5-7 business days. Return shipping costs are the responsibility of the customer, unless the return is due to error on our part or a defective item.
If you order apparel and it doesn't fit, we can organize an exchange with you. Please note that you will be responsible for the shipping cost of exchanged item(s).
Other Inquiries
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Are you at conventions or festivals?
We exhibit at a few conventions each year whenever possible. Keep an eye on our social media for the next stop! :D
You can find the entire list of conventions I’m attending here.
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I love your work! Is there any other way to support you?
I’m honored! 🫣 If you have your heart set on it, I do have a Kofi tip jar.
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Do you offer wholesale?
We hope to very soon offer wholesale. Please check back.